Terms & Conditions

Last Updated: March 26, 2026

Customers information won’t be disclosed or sold to third parties.

SMS/Text Messaging Terms & Conditions

By providing your mobile phone number and opting in via our website forms, you agree to receive text messages (SMS) from Simply Efficient Heating and Air Conditioning (DBA Mayster Heating & Air). Message types include:

Transactional Messages: Appointment reminders, confirmations, service updates, and invoice notifications.
Promotional Messages: Special offers, discounts, and new service updates (only if you have opted in separately).

Message Frequency: Message frequency varies based on your interaction with our services and the type of messages you’ve opted into.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan. Check with your carrier for details.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. We may share your phone number with service providers (such as SMS gateway providers) solely to facilitate message delivery. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and other major US carriers.

Opt-Out: You can stop receiving SMS messages at any time by replying:

STOP
CANCEL
UNSUBSCRIBE

You may also contact us at support@callmayster.comor call our office during business hours to opt out.

Help: For help or questions about SMS messages, reply HELP or email us at support@callmayster.com.

Consent Not Required: You are not required to consent to receiving marketing messages as a condition of purchasing any goods or services from Simply Efficient Heating and Air Conditioning.

1. General Business

Simply Efficient Heating and Air Conditioning (DBA Mayster Heating & Air) provides HVAC services exclusively to residential clients, including diagnostics, installations, maintenance, and repairs.

2. Services Provided

Diagnostic Services: Furnace, Air Conditioning, Heat Pump, Thermostat, Mini Split.
Installation/Replacement Services: Furnace, Air Conditioning, Heat Pump, Thermostat, Mini Split, Ductwork, Indoor Air Quality.
Repair Services: Furnace, Air Conditioning, Heat Pump, Thermostat, Mini Split.
Services Not Covered: DIY systems or systems not installed by a licensed HVAC company will not be eligible for repairs or service.

3. Payment Terms

Payment is due immediately upon completion of the service.
Accepted payment methods include credit cards and debit cards.
A 50% deposit is required for all installations.

4. Cancellation Policy

Cancellations made less than 24 hours before the scheduled appointment may be subject to a $35 cancellation fee.
No-shows or missed appointments may also incur additional charges.

5. Warranty Details

Lifetime Craftsmanship Warranty: Covers labor and craftsmanship for the equipment’s lifetime.
This warranty is available for installations if the homeowner chooses to receive a Lifetime Craftsmanship Warranty, and it applies specifically to the installed equipment and related workmanship provided by Simply Efficient Heating and Air Conditioning.
Warranty Exclusions: Warranty may be voided in cases of negligence or vandalism.
Trip Fee: If a homeowner requests a service visit believing the issue is related to our installation or HVAC equipment, and our team determines that the issue is unrelated to our work or equipment, a $99 diagnostic fee will be applied.

6. Liability Limitations

Simply Efficient Heating and Air Conditioning is not liable for:

Negligence caused by the homeowner or tenant.
Theft or vandalism.
Damages caused by adverse weather conditions.

7. Homeowner Responsibilities

Homeowners must ensure clear and safe access to the HVAC equipment for servicing and installing.
At least one adult (18+) must be present during the service.

8. Dispute Resolution

Any disputes arising from these Terms and Conditions will be resolved through binding arbitration in accordance with applicable laws. By proceeding with any services provided by Simply Efficient Heating and Air Conditioning, the homeowner acknowledges that they have read, understood, and agree to these Terms and Conditions in their entirety.